Delivery Information

We custom make each and every product in your order according to your specifications and aim to dispatch it within 1 - 2* working days. Please then allow a further 3-14 business days in the mail following this for it to reach you. This service proposition is matched or exceeded in the majority of occasions throughout the year.

* Please Note: During Sales and the Back To School period dispatch times may be slightly delayed due to the volume of orders we receive.

Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; if such charges occur please contact us. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

See our Shipping & Delivery Information page for details on delivery cost. You can also calculate the delivery cost at checkout. Shipping costs are calculated based on the weight of the entire order.